Naël
Get as much information as you can. It’s hard to find a place to live in Luxembourg…
You should join one of the LOC’ACTIF workshops run by LISKO. It really helped me at the time!
Get as much information as you can. It’s hard to find a place to live in Luxembourg…
You should join one of the LOC’ACTIF workshops run by LISKO. It really helped me at the time!
The Luxembourg Red Cross set up this project in association with the Ministry of Family Affairs, Solidarity, Living Together and Reception of Refugees, and the European Union.
We would like to thank all those who have contributed to the development of the project, and our special thanks go to Gilles Hempel, Lura Zucoli, Mohammad Manla Hasan, Majid Rahmouni, Sandra Jachacy, Amélie Zeimet, Paul Estgen and Mohsen Zargar.
The LevelUp site, a project of the Lisko service of the Luxembourg Red Cross, respects the privacy of its visitors.
We would like to point out that no personal data is collected directly via this site.
We do not ask for any registration form or login, and therefore do not collect your personal data (name, address, e-mail, etc.).
No tracking tools (Google Analytics, social networking pixels, etc.) are used.
Our site uses only :
Cookies necessary for the operation of WordPress (technical and indispensable for the proper display of).
Cookies linked to the integration of YouTube videos: when you view an integrated video, YouTube may set its own cookies to ensure playback and, where applicable, collect information in accordance with its own privacy policy.
We have no control over these third-party cookies. You can manage or delete them at any time in your browser settings.
Our site may contain links to other sites (e.g. YouTube). We are not responsible for the privacy practices of such third-party sites.
The LevelUp website is a project of the Lisko department of the Luxembourg Red Cross.
If you have any questions about this privacy policy, you can contact us at: rgpd@croix-rouge.lu or by mail :
CROIX-ROUGE LUXEMBOURGEOISE
Data protection
44, boulevard Joseph II
BP 404 L-2014 Luxembourg
This privacy policy may be updated to reflect technical or legal developments. The most recent version will always be available on this site.
The website https://www.crl-levelup.lu/ and its content are the property of the Luxembourg Red Cross, hereinafter referred to as RED CROSS, with its registered office at 44, Boulevard Joseph II, L-1840 Luxembourg, P.O. Box 404, L-2014 Luxembourg.
The publication is managed by Dominique Hansen, Director of Communication and Fundraising of the Luxembourg Red Cross.
The website was designed, developed, and created by the communication agency Switch, 35 Rue des Francs, 1040 Etterbeek, Belgium. If you notice any issues or encounter problems on this website, users are invited to inform the RED CROSS at: info@croix-rouge.lu
The website is hosted by Telindus S.A., 81-83, Route d’Arlon, L-8009 Strassen, LUXEMBOURG.
By continuing to browse the website, users unreservedly accept the following terms. The RED CROSS also reserves the right to modify the terms of use of this website at any time. It is the responsibility of the user to stay informed of the website’s terms of use, of which only the updated version available online is considered valid.
For any complaint, users can contact the website publisher at: info@croix-rouge.lu
Use of the Website
Users agree to use the website responsibly, not to infringe on the rights of the RED CROSS or its partners, and not to cause them harm.
In particular, users agree not to harm the reputation, defame, insult, harass, or threaten the RED CROSS, any of its partners, or any third party, and not to use any device, sub-program, or software that could disrupt the proper functioning of the website.
Purpose of the Website
The website https://www.crl-levelup.lu/ aims to:
Intellectual Property
The website and its content belong to and are operated by the RED CROSS. Without limitation, the site and all its elements (texts, illustrations, publications, downloadable documents, or any other original creation or document) are protected by intellectual property and copyright laws.
The RED CROSS holds intellectual property rights for reproduction or representation. Any reproduction, representation, translation, adaptation, or citation, whether in whole or in part, by any means, of any of the mentioned elements is strictly prohibited without the prior written authorization of the RED CROSS.
The website is intended for personal, non-commercial use. Any use of the website’s content or other elements outside this personal and private use requires prior written authorization from the RED CROSS.
General Limitations of Liability
The RED CROSS ensures the website’s availability. However, it cannot be held responsible for temporary or total unavailability due to maintenance, improvements, or technical issues beyond its control. The RED CROSS reserves the right to deny access to the website at any time without notice.
The RED CROSS takes all reasonable measures to secure its IT system but cannot be held liable in the event of a cyberattack.
The RED CROSS ensures the accuracy of the information published on the website or via other online channels, but cannot be held responsible for inaccuracies, omissions, errors, or delays in updating information, forms, or system encoding errors.
Simplifications and translations are provided for information and awareness purposes only. The French text is the only authoritative version.
Cookies
List of Cookies
A cookie is a small data file that a website requests your browser to store on your device to remember information about you, such as language preferences or login details. We set these internal cookies. We also use third-party cookies from domains different from the website you are visiting. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly necessary cookies
These cookies are required for the website to function and cannot be disabled in our systems. They are usually set in response to actions you take, such as privacy preferences, login, or form completion. You can configure your browser to block or notify you about these cookies, but some parts of the website may not function correctly. These cookies do not store personally identifiable information.
Functionality cookies
These cookies improve and personalize website features. They may be set by our teams or third parties whose services are used on our site. If you do not accept these cookies, some or all of these services may not function properly.
Links to Other Websites
For user convenience, the website may contain links to external websites that may be of interest.
The RED CROSS cannot be held responsible for the content of any third-party websites accessed via this site. The RED CROSS has no control over these external sites, which remain entirely independent.
The existence of a link does not imply that the RED CROSS endorses the content or its use in any way.
Contact
For inquiries, contact: info@croix-rouge.lu or Tel: (+352) 2755-2000.
Applicable Law
Any dispute relating to the website, its consultation, or use by the user will be subject to Luxembourg law and fall under the exclusive jurisdiction of the courts of Luxembourg City.
Luxembourg Red Cross
44, Boulevard Joseph II
L-1840 Luxembourg
Tel: +352 27 55 20 00
→ ask people you know
→ check classified ads in newspapers
→ check online ads on specialized websites
→ visit different neighbourhoods and look for “For rent” signs on houses or blocks of flats
→ Housing Fund
→ National Society for Affordable Housing (SNHBM)
→ Some communes
→ Associations
And a waiting list with average waits for applicants
of 7 years before being allocated housing.
Source: Luxembourg in figures, Edition 2023, STATEC
Ne pas se sentir seul quand on commence une procédure.
Recevoir des conseils et éviter de faire des erreurs.
Si on n’a pas les moyens de payer les frais de procédure,
on peut demander une assistance judiciaire.
Source : Ministère de la Justice
(in-person or online)
Try things out and pluck up the courage to speak.
(Volunteer work, sports, cultural and musical activities, community activities/events, inclusive activities)
Words to help you communicate with others quickly.
No requirements regarding
housing and income.
You must be living in suitable housing and have a regular and sufficient source of income.
→ for your spouse
→ for your children who are single and minors
→ for your children who are single and adults
→ for your parents
I've been granted refugee status
I collect the required documents
I have them translated
I send the file to the ministry
I look for a job
I put money aside
I find out how much visas and tickets will cost
If I don't have enough money, I can contact the Social Services Office
If the Social Services Office cannot help me, it can redirect me to the LISKO office of the Red Cross
I make sure that I have permission to put my family up in the housing I have been allocated
Source: The Home Office
You don’t feel alone when the process starts.
You get advice and you avoid making mistakes.
If you cannot afford to pay the fees related to the process,
you can apply for legal aid.
Source: Ministry of Justice
Volunteer work
Inclusive, sporting, cultural or musical activities, community events.
To find a job.
Associations who help the unemployed
to integrate socially.
Register as a jobseeker to gain access to training, special deals and job offers.
The social security system gives access to insurance that is provided by the State in order to help citizens cope with life’s challenges.
Employees pay what are called “social contributions” which are directly deducted from their salary.
The contributions are paid into a fund which helps citizens in need,
e. g. unemployment benefit, the REVIS (social inclusion income) and healthcare reimbursements.
The State and companies also make financial contributions to this fund.
Everyone contributes to it according to their means, and benefits from it according to their needs.
